EA says it’s ‘aware’ that Anthem is crashing some PS4 consoles

I can’t remember the last time I heard of a video game bug so bad that people’s consoles just quit in disgust — but some PlayStation 4 owners are reporting that BioWare’s shared-world shooter Anthem is completely crashing their consoles. While neither Sony nor BioWare owner Electronic Arts has explained why this might be happening — or how widespread the issue might be — EA now says it’s officially investigating the problem, and is asking players with the issue to share their crash data, and/or answer a few questions in this forum thread.

We’re aware of a crashing issue some of you have been reporting for #AnthemGame. We’re investigating and ask that you share your crash data reports when prompted. If you have, we’ll be reaching out to gather info; if not, please reply to this thread on AHQ: https://answers.ea.com/t5/Technical-Issues/PS4-Crashing-Info-Gathering/td-p/7625236 …

Sometimes, the error seems to merely involve the game crashing to the PS4’s dashboard. This past week, the Anthem subreddit has been rife with reports of severe crashes.“When encountering a crash or game error, sometimes I get booted to the main menu or out of the game completely to the PS4 dashboard,” Reddit user forthemasters wrote. “But twice now when trying to matchmake my PS4 has completely turned off. Don’t worry about the loot patch ffs, sort the bugs out first please.”That post has more than 1,400 upvotes on Reddit. A “public service announcement” from another Anthem player has racked up more than 3,100.“No other game causes my PS4 to randomly turn off while playing,” wrote Reddit user TheMadTitanGuantlet. “My PS4 has been completely bricked to the point of not even turning on because of Anthem. I’m not looking for any sympathy or anything. This post is mainly being made to warn people that this could potentially damage your console to the dreaded point of no return.” In last week’s episode of the Giant Bomb podcast, co-host Brad Shoemaker offered a similar account of Anthem hard-crashing his PS4. Shoemaker said the process powers off the console and results in a system check that takes roughly five minutes to fully restart the hardware. Anthem players have shared similar stories on the game’s official technical support forum. Some affected Anthem players on PS4 have reported successfully getting refunds directly from Sony, while others have said they’ve had no such luck.In rare cases, PS4 owners are reporting that their consoles are being “bricked,” to the point they’ll no longer properly turn on. That could be a side effect of the hard drive or other components spontaneously losing power — they’re not designed to do that, and it’s why the PS4 normally runs a hard disc check every time it accidentally gets unplugged. This forum post suggests trying a database rebuild if your PS4 isn’t working properly, though we haven’t tried that ourselves.While it seems like many of these crashes are occurring with the more powerful, more expensive PS4 Pro version of the console, some say they’re seeing crashes with the PS4 Slim as well. In any event, some angry gamers aren’t waiting for Sony and EA to get to the bottom of the problem before they take action. One Reddit post with over 3,300 upvotes is urging players to stop playing entirely until there’s a fix, and some players are attempting to get refunds on the game with varying degrees of success. The Ask PlayStation UK account says the issue is “outside our refund policy,” though Variety and others say they were able to get a refund through PlayStation’s support chat tool.

Author: Arsalan Khawaja

Leave a Reply

Your email address will not be published. Required fields are marked *